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We have a user support forum. If you have a software problem or suggestion, please post it here.

If you have a question about Spartan or the M8 free clipboard, there are video demos here.

If you need to contact us for other reasons... Email Us


Common Problems and solutions

Microsoft Edge
I've had a computer crash and lost my program

Windows 7
The Spartan and/or YearPlanner icons are not on the taskbar.
I am having display problems in Windows 7 medium size fonts.

Buying
I just bought a program and have not received anything.
I downloaded the installer but it will not run
I bought and installed a full version but it still says it's a trial version.

Miscellaneous
Bug Reporting

My computer crashed and I did not make a backup of my program.

Known Bugs and Workarounds
I sometimes see excessive CPU usage by one of your clipboards
I cannot copy and paste a single graphic file when Spartan or Titan is running

Should be Obvious but isn't Problems
I cannot paste directly into Outlook Express or Vista Windows Mail
How do I get the mouse over a preview window? - It disappears whenever I try!

If I copy a file in Explorer, I get a clip but it doesn't paste back into another folder.
I cannot remember my password for WebM8

Vista Problems
The M8 Multi Clipboard shuts down for no apparent reason under the Vista operating system

Installation Problems
"Not a Valid Win32 Application" or "Corrupt Installation Detected" message after downloading
I cannot find the uninstaller for Portable Editions

Compatibility Problems
With other software
Clicking "Help" on the program menu does nothing.
I get an error message each time I restart my computer
I cannot re-copy a text clip which I just deleted
McAfee anti virus detects "Exploit-obscure html" in clip files
My Anti-Spyware program reports this as a Key Logger
I cannot paste into one particular program
When I copy from Excel it says "The picture is too big and will be truncated"
I pasted a clip but only the letter "V" appeared.
Pasting Graphics copied from Internet Exporer caused a hang up on my PC

Sometimes I get more than one copy of a clip
When I copy from some programs, I get the error message "Cannot open Clipboard" ,"Cannot Empty Clipboard" or similar

General Information
How do I backup my data in versions with no built in backup
How do I uninstall

Installation Guides
How to install trial versions
How to install full versions replacing trial versions

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